We do not have a shop or storefront at our production location.

Click here for retail stores that carry Herbal Star Candles.

We have no direct way to find out what shops might carry our candles is any given town across the country, but click here for a list of retailers we know consistently carry a great selection of Herbal Star Candles.

We make our candles here in a workshop at my home in Landisville, Lancaster County, Pennsylvania.

We aren’t able to do all the paperwork involved, and the expense it so great, plus the possibility of damage when shipping glass.

We are very serious about offering our customers a secure and private online shopping environment (please read our Privacy Policy below). We process credit cards through Stripe, a certified PCI Level 1 Service Provider. They utilize the most stringent level of security certification available in the payments industry. They are audited by the same firm that audits Google, Apple, and Amazon.stripe icon
You can verify Stripe’s certification in Visa’s service provider registry at any time by clicking

here.

When you purchase products from Herbalstarcandles.com, we collect your name, address, telephone number, e-mail address and credit card information. We use this information to fulfill your order and to communicate with you about your order. In fulfilling your order, we only share your personal information with outside parties to the extent necessary to fulfill your order.

We will never share your information with anyone else. When you send an e-mail to amy@herbalstarcandles.com, we collect your name and e-mail address and use this to reply to your inquiry. We do not retain your name and email address to be used for any other reasons but to assist you.

When you register as a member of Herbalstarcandles.com, we collect your name, address, telephone number and e-mail address. You can use your Account to update your account information and save addresses.

At any time you can cancel your account, correct or update your information. All changes will be active immediately, with the exception of in-transit order.

To review, change or update information:
For Members of Herbalstarcandles.com Site: Click on the “My Account” button at the top of the home page then on the Edit button to change your information and preferences.
By e-mail: Send an email request to amy@herbalstarcandles.com including your name, address, email address and request.
By postal mail: Please mail us your name, address, email address and request to Herbal Star Candles, 370 Main Street, Landisville PA 17538
By phone: (717)898-6422 in the USA and Canada.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access to this information or making corrections.

Requests to be unsubscribed will be processed immediately; delays may occur if the email address or postal address information you provide us does not match the information in our database.

To enhance your shopping experience, the Herbalstarcandles.com site may have links to other sites on the Internet that are owned by third party vendors and other third parties (External Sites), or you may come to Herbalstarcandles.com from a link from an External Site. These other web sites will have their own rules on privacy that you should review. Herbalstarcandles.com is not responsible for the privacy policies of External Sites.

Herbalstarcandles.com uses a feature of your Internet Web browser called a cookie to assign an identification code to your computer. Cookies are files that your Web browser places on your computer’s hard drive. We do not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you. Cookies do not provide us with access to any credit card information.

Herbal Star Candles wants to ensure the security of your personal and financial information while shopping on our web site. Please be aware that no data transmission over the Internet can be guaranteed as 100% secure, but for this reason we employ strong security measures to protect your personal information to the greatest extent possible. Every page of the Check Out process on the Herbal Star Candles web site uses SSL (Secure Sockets Layer) to transmit your personal information to our servers. SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications aren’t tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be. In addition to our SSL technology, we urge you to close your browser window after shopping online to ensure you are logged out of your visit and/or online account. This is especially important when you are sharing a computer, or using a computer with public access.

Herbalstarcandles.com’s Privacy Policy is subject to change without notice. At any time, you may visit our website to view the current policy.